Privacy Policy

Privacy Policy (PinkYachts.com)

This Privacy Policy explains how PinkYachts.com (“we,” “us,” “our”) collects, uses, stores, and shares personal data when you visit our website, contact us, submit an online inquiry, or book a yacht experience. We respect your privacy and are committed to protecting your personal information.

By using PinkYachts.com, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please stop using our website and services.

1) Who We Are

PinkYachts.com provides yacht charter and marine leisure booking services in Dubai and the United Arab Emirates.

For privacy questions, data requests, or complaints, you can contact us at:
Email: info@pinkyachts.com
Location: Dubai, United Arab Emirates
Office Address:  Al Safiya Building – Arkan 2 business center – 3rd floor Office No: 9

2) What Kind of Personal Data Does PinkYachts.com Collect?

We collect personal data to help you book and enjoy the best possible yacht experience. We collect information in three ways: (1) information you provide, (2) information collected automatically, and (3) information received from other sources.

1. A) Personal data you provide to us

When you submit an inquiry or make a booking, we may collect:

Basic contact information such as your name, phone number, and email address.

Booking information such as your preferred date, departure location, trip duration, number of guests, and preferred yacht category.

Guest details (if provided) such as the names of people joining you, or notes related to guests (for example, special requirements).

Payment-related information required to confirm your booking (payment may be processed by trusted payment providers, and we generally do not store full card details).

Special requests you choose to share, such as decoration preferences, food and beverage requests, music preferences, route requests, and celebration details.

If you contact customer service by phone, WhatsApp, email, or social media, we may collect the information you share during those communications.

If you submit a review, we may collect the information you include in your review, such as your display name and feedback content. If you add an avatar or photo, we may process it as part of the review feature.

If we offer account features, we may also collect account details such as login credentials and saved preferences. This helps you manage bookings and save settings.

1. B) Personal data you give us about others

Sometimes you may book on behalf of others or include guests in your booking.

In those situations, you may provide us with certain guest details such as names or special requests.

You are responsible for ensuring that any person whose data you provide is aware that you shared their information and understands how we use it.

We use such guest data only for booking administration and service delivery, unless otherwise stated.

1. C) Personal data we collect automatically

When you visit our website or use our apps (if available), we automatically collect certain technical information.

This may include your IP address, browser type, language settings, and the date and time you accessed the website.

We may collect device information such as your operating system, device type, application versions, and device identifiers (especially if you use a mobile device).

We may collect activity information such as pages viewed, clicks, and navigation behavior. This helps us improve website performance and user experience.

If you use a mobile device, we may also collect app diagnostics such as crash logs and system activity.

We may record how you arrived on our website (for example, through a search engine, social media, advertisement, or a partner link). This helps us measure marketing performance.

1. D) Personal data we receive from other sources

We may receive information from trusted partners and service providers.

Examples include affiliate partners, marketing platforms, subsidiaries or affiliates (if applicable), and payment providers who help process transactions.

When you book through a partner platform, that partner may forward reservation details to us so we can confirm and administer your booking.

Trip providers or operational partners may share information with us if it is needed to resolve disputes, handle complaints, or improve service quality.

We may combine information from these sources with data you provide to deliver services effectively.

3) Why Does PinkYachts.com Collect and Use Your Data?

We collect and use personal data to deliver smooth booking experience and high-quality service.

1. A) Booking and reservation administration

We use your data to confirm availability, create your booking, and send booking confirmations.

We also use data to manage changes, updates, reminders, and service coordination.

1. B) Customer support

We use your information to respond to your questions and support requests.

We may use booking details to help resolve issues quickly and accurately.

1. C) Account features (if available)

If you create an account, we use your information to manage your profile and settings.

This may include saving preferences, viewing booking history, and managing future reservations.

1. D) Communication and service updates

We may contact you by email, WhatsApp, phone, SMS, or other methods based on the contact details you provided.

We may send messages related to your booking, including confirmations, timing updates, check-in information, and reminders.

If you started a booking but did not finish it, we may send a reminder to help you complete the reservation. You can opt out if you do not want these reminders.

1. E) Marketing and promotions

We may send you deals, special offers, and news about our services were permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribed link or by contacting us.

We may show personalized offers on our website or through advertising platforms (including social media) based on browsing activity and interests, where permitted.

1. F) Improving our services

We use analytics to understand how customers use our website and services.

This helps us improve performance, content, booking flow, and customer experience.

Where possible, we use aggregated or pseudonymized data for analysis.

1. G) Security, fraud prevention, and risk management

We may use data to detect and prevent fraud, suspicious behavior, and unauthorized access.

We may also use data for authentication and booking security.

In some cases, bookings may be delayed or held if additional verification is required for security reasons.

1. H) Legal and compliance purposes

We may use your data to comply with laws, regulations, and lawful requests.

We may also use data to resolve disputes, enforce terms, and respond to legal claims.

4) Legal Bases for Processing (Where Applicable)

Where required by law, we rely on one or more legal bases:

Contract performance: Processing is necessary to provide yacht booking services.

Legitimate interests: Processing supports our business operations, fraud prevention, customer support, and service improvement, while balancing your privacy rights.

Consent: We may rely on consent for direct marketing or certain cookies and tracking tools.

Legal obligations: We may process data to comply with UAE regulations or other applicable legal requirements.

If you wish to object to processing and no self-service option exists, contact us at info@pinkyachts.com.

5) How Does PinkYachts.com Share Your Data with Third Parties?

We share personal data only when necessary to deliver services, run our operations, or comply with legal obligations.

We do not sell or rent your personal data.

1. A) Service providers and yacht operators

To deliver your booking, we may share relevant booking information with the assigned yacht operator or service provider.

This may include your name, contact details, booking time, guest count, and special requests.

1. B) Payment and financial services

We may share information with payment processors, banks, or financial institutions to process payments, handle billing, and manage chargebacks.

We may share reservation details required for fraud prevention and chargeback dispute resolution.

1. C) Third-party support vendors

We may use trusted vendors for customer support, technical maintenance, fraud screening, analytics, or marketing tools.

These vendors are expected to protect your data and use it only for the agreed purpose.

1. D) Authorities and legal requirements

We may disclose personal data to authorities if required by law or necessary for preventing fraud or criminal activity.

We may also disclose data to protect our rights, property, and safety, or the rights and safety of customers and partners.

1. E) Business partners and affiliates

We may work with business partners who advertise or distribute our services.

If you book through a partner, your details may be shared with us so we can administer your booking.

Partners may also receive limited data for analytics or loyalty programs if applicable.

If you book through a third-party platform, please review that partner’s privacy policy as well.

1. F) International transfers

If data is transferred internationally, we take reasonable steps to ensure appropriate protection.

This may include contractual safeguards with providers, secure systems, and access controls.

6) Communications Between You and PinkYachts.com

We may process communications you send to us to handle inquiries, bookings, and support.

We may help you exchange messages with the service provider to confirm requests and reservation details.

Communications may be processed through email, website forms, WhatsApp, or other channels.

7) Mobile Devices and Location Services

If we offer mobile apps or mobile-friendly booking tools, we may process data similar to our website.

With your permission, location services may help improve features and show nearby service options.

You can manage permissions in your device settings.

If you upload photos through a mobile device, location metadata may be included depending on your device settings.

8) Social Media Use

Social media features may be integrated into our website and services.

If you interact with social media buttons or plugins, certain data may be shared with the social platform.

If you log into an account using social media, some profile data may be shared based on your social platform settings.

If you interact with us via social media messages, we may process the information you share to provide support and respond.

9) Security and Retention

We use appropriate security measures to prevent unauthorized access, misuse, or loss of personal data.

We restrict access to authorized personnel and trusted providers who need data to perform services.

We retain data only as long as necessary for booking administration, legal compliance, dispute resolution, fraud prevention, and business operations.

When data is no longer needed, we delete it or anonymize it where possible.

10) Children’s Personal Data

Our services are intended for users aged 18 years and above.

We do not knowingly collect personal data of children under 16 without valid consent from a parent or guardian.

If we discover that we collected such data without valid consent, we may delete it.

11) Your Rights and How to Access Your Data

You may have the right to request access to the personal data we hold about you.

You may request correction of inaccurate data.

You may request deletion or restriction of processing in certain situations, where legally applicable.

You may object to processing based on legitimate interests where applicable.

To request an overview or make a privacy request, contact info@pinkyachts.com.

We may ask you to verify your identity to protect your information.

12) Who Is Responsible for Processing Your Personal Data?

PinkYachts.com controls the processing of personal data for its website and services.

Business Location: Dubai, United Arab Emirates
Contact Email: info@pinkyachts.com
Office Address: Al Safiya Building – Arkan 2 business center – 3rd floor Office No: 9

Cookie Statement (PinkYachts.com)

This Cookie Statement explains how cookies and tracking technologies are used on PinkYachts.com.

1) What is a cookie?

A cookie is a small file stored in your browser or on your mobile device.

Cookies help websites work properly and help improve user experience.

Cookies can be “first-party cookies” set by PinkYachts.com.

Cookies can also be “third-party cookies” set by partners or service providers.

Some cookies are session cookies that end when you close your browser.

Other cookies are persistent cookies that remain until they expire or you delete them.

We may also use similar technologies, such as pixels, web beacons, tracking URLs, and SDKs.

For simplicity, we refer to all of these as “cookies.”

2) How are cookies used?

Cookies help us recognize your device, remember preferences, and improve website performance.

We may collect data through cookies such as IP address, device ID, pages viewed, browser type, timestamps, and referring URLs.

Cookies may also help measure the effectiveness of advertisements and communications.

3) Types of cookies we use

1. A) Technical (essential) cookies

These cookies are required for the website to function properly.

They help with security, page loading, and basic website features.

Without essential cookies, some functions may not work correctly.

1. B) Functional cookies

These cookies remember your preferences such as language settings and saved choices.

They help improve your experience by reducing the need to re-enter information.

1. C) Analytics cookies

Analytics cookies help us understand how visitors use the website.

This includes which pages are viewed, where visitors exit, and how users interact with website features.

This data helps us improve website content and performance.

1. D) Marketing (commercial) cookies

Marketing cookies help display relevant offers and measure advertising performance.

This may include retargeting based on browsing behavior, where permitted.

Marketing cookies may be set up by third-party advertising partners.

4) Your choices

You can manage cookies through your browser settings.

You can delete cookies and choose which cookies to allow.

If you block essential cookies, parts of our website may not function correctly.

Some browsers offer “Do Not Track” settings. Our website may not respond to all “Do Not Track” signals.

If you have questions about cookies, contact info@pinkyachts.com.

5) Updates to this Cookie Statement

We may update this Cookie Statement from time to time.

Please check this page periodically for updates.