Terms And Conditions

 Our Mission

Our mission is to empower people to experience Dubai by offering the world’s best activities in the most convenient way.

To achieve this goal, we follow these good practices:

Payment support: We can facilitate the payment of any entrance fee, purchase, or rental for trips and services that use our payment system.

24/7 help: Our customer service team is available 24/7 to assist you.
Call / WhatsApp: +971501506880

We listen to you: Our platform is shaped by what you (our users) prefer and find most convenient.

Best-value experience: We aim to provide an informative, user-friendly website and help you access the best available prices.

Trips & Bookings Terms & Conditions

Clients should read and understand these Terms & Conditions before starting any booking or activity.

1) Booking, Timing & Confirmation

Trip timings are subject to availability and weather conditions.

Completing the payment process does not automatically mean the booking is confirmed.

After successful payment, the customer will receive an email confirming the payment and that booking processing has started.

Within the next 15 minutes after payment, the customer should receive a confirmation email with full order details, contact information, and location details.

If the vessel is not available for any reason, the customer will be offered:

• A similar alternative option, or
• A full refund (where applicable)

2) Payment & Rental Agreement

Rental agreement and any required charges must be paid in advance (as applicable).

3) Identification (Mandatory)

All guests must bring an original Emirates ID or original passport.

Copies, pictures, or screenshots are not accepted.

This applies to all guests, including:

• Adults
• Children
• Infants (including babies)

4) Guest Conduct & Crew Instructions

Guests must always follow the captain’s instructions.

Guests must not offend or disrespect employees or crew.

If guests misbehave, the trip may be cancelled, and no compensation may be provided.

5) Injury & Liability

The company is not responsible for compensating the client if an injury results from failure to follow instructions.

Guests must move around the vessel with extreme caution.

Parents/guardians are responsible for the safety of their children and dependents.

6) Marina Rules (Speed & Music)

Customers must comply with marina speed limits and rules.

Music may need to be reduced in certain areas.

If violations result in fines, the financial penalty will be borne by the customer.

7) Refund Policy (Weather / Availability)

Refunds may only be allowed in the case of:

• Bad weather, or
• Non-availability of the service at the booked date and time

8) Life Jackets & Authorities

Guests should wear life jackets during the trip when required.

If you stay inside the boat/yacht cabin, wearing a life jacket may not be required.

If you do not follow life jacket rules and authorities issue fines (coast guard/police), the responsibility is on the customer/client.

9) Passenger Counting (Infants)

According to UAE registration and insurance requirements, infant children (one month old) are considered and counted as a person.

10) Head of Group

Before departure, the group must nominate the Head of Group.

This person will coordinate activities with the captain’s consent.

The Head of Group may sign this document on behalf of the group.

11) Entering the Water

The captain’s approval must be obtained before entering the water.

No guest is permitted to jump into the sea/water when the vessel or equipment is moving.

Jumping onto another vessel is strictly prohibited.

12) Alcohol & Misuse

If any guest drinks excessively or abuses alcohol, the yacht/boat may return to the marina.

In such cases, the amount paid will not be refunded.

Alcohol is strictly not allowed during Ramadan and dry days as per UAE law.

13) Drugs (Strictly Prohibited)

It is strictly forbidden to carry any kind of drugs on board yachts, boats, or watersports activities.

If any customer misbehaves or violates the law, the vessel or watersports equipment may go directly to police/coast guard or return to the marina.

No refund will be provided.

14) Non-Swimmers, Seniors, and Pregnant Guests

Non-swimmers, senior citizens, and expecting mothers must take extreme caution.

The Head of Group must inform the captain in writing before departure about:

• Non-swimmers
• Expecting mothers

15) Personal Belongings

Guests must check their property before leaving the yacht/boat/watersports area.

The captain/company assumes no liability for loss of property after departure.

16) Damage Responsibility

Any loss or damage to the vessel or watersports equipment caused by the customer/client is their full responsibility.

Payment may be made on the spot or arranged afterward.

17) Technical/Mechanical Failure

If a technical or mechanical failure occurs during the trip, the vessel or equipment may return to the site for safety reasons.

The trip may stop.

A partial refund may be possible, or alternative arrangements may be discussed such as rescheduling.

18) Extra Safety Information

It is the guest’s responsibility to inform the captain about any important information not mentioned above.

Water Sports & Jet Ski Rules

19) Age Restrictions

Allowed ages for watersports and jet ski rides: above 16 years and under 60 years old.

Seniors and pregnant women from 6 months and above are not allowed to drive/ride watersports.

20) Accident Responsibility

The lessee/customer is personally responsible for consequences of any accident involving watersports.

Any loss or damage to watersports equipment caused by the client will be recovered by the client.

Repair costs are included and may be charged immediately or arranged afterward.

21) Restricted Areas

If the customer enters a restricted area and equipment is seized by authorities, the customer is liable for:

• Full equipment value, and
• Any financial or legal liabilities arising from that action

22) Shallow Water Rule

Customers must not drive watersports near the beach or in water less than ½ meter deep.

If damage occurs, the customer undertakes to pay the cost of damages.

23) Life Jacket Requirement (Watersports)

Not wearing a life jacket = No trip (watersports only).

24) Environmental Rules

Throwing any kind of garbage overboard is strictly prohibited.

25) Arrival Time

Customers must be at the trip site 15 minutes before the start time.

The company does not bear responsibility for customer delays.

Late arrival may result in losing the trip time and there is no option to recover money.

26) Pets Policy

No animals or pets of any kind can be taken aboard.

Prepayment, Cancellation, No-Show Policy

Our cancellation and no-show terms are listed on our Cancellation Policy page:

https://pinkyachts.com/cancellation-policy/

Privacy and Cookies

Pink Yachts respect your privacy. Please review our Privacy Policy for details:

https://pinkyachts.com/privacy-policy/

Credit Card or Bank Transfer Payments

When available, Trip Reservations may be paid via secure online payment supported by your bank.

For certain services, Pink Yachts facilitates payment via third-party payment processors.

Pink Yachts does not operate as the merchant of record where the service provider is the merchant.

Some non-refundable rates or special offers require upfront payment by wire transfer or credit card.

Your credit card may be pre-authorized or charged without refund options depending on the terms of the offer.

You agree not to hold Pink Yachts liable for valid authorized charges related to prepaid rates, no-shows, or chargeable cancellations.

Credit card fraud

If you believe there is credit card fraud or unauthorized use, contact us immediately:

Email: info@pinkyachts.com
Subject: “credit card fraud”
Please include evidence from your credit card provider/bank.

Correspondence and Communication

By completing a reservation, you agree to receive service-related emails.

We may send an email before your booking date with location and booking information.

We may send an email after the experience to request a review or rating.

To secure your booking, you must use correct email and phone details.

We are not responsible for incorrect or misspelled email addresses or wrong phone numbers.

Any claim or complaint must be submitted within 30 days after the service date.
Late submissions may be rejected.

We recommend taking screenshots during booking due to continuous updates in rates and availability.

Reviews Policy

Pink Yachts will not accept reviews that include:

• Profanity or sexually explicit content
• Hate speech, discrimination, threats, violence
• Full names or personal attacks on staff
• Promoting illegal activities
• Sharing websites, email addresses, phone numbers, or credit card details
• Politically sensitive comments

Intellectual Property Rights

Unless stated otherwise, all content, software, design, and materials on our platform are owned by Pink Yachts.

You may not copy, scrape, deep link, publish, promote, or reuse our content or brand without written permission.

Any unlawful use may be considered an infringement of intellectual property rights.

Applicable Law & Jurisdiction

These Terms and services are governed by UAE law.

Any dispute arising from this website shall be governed under the laws of the UAE.

The UAE is our country of domicile.

Minors under 18 may not register or transact on the website.

If you pay on our website, payment details are submitted directly to our payment provider via a secured connection.

The cardholder must retain copies of transaction records and merchant policies.

OFAC Sanctions Countries

Pink Yachts will not deal with or provide services or products to any OFAC-sanctioned countries in compliance with UAE law.